{"id":2801,"date":"2026-04-01T21:44:56","date_gmt":"2026-04-01T21:44:56","guid":{"rendered":"https:\/\/kilometrowka.net\/?page_id=2801"},"modified":"2026-04-03T18:30:09","modified_gmt":"2026-04-03T18:30:09","slug":"returns","status":"publish","type":"page","link":"https:\/\/kilometrowka.net\/en\/zwroty\/","title":{"rendered":"returns"},"content":{"rendered":"<h2 class=\"wp-block-heading\"><strong>Returns and complaints policy<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"689\" height=\"122\" src=\"https:\/\/kilometrowka.net\/wp-content\/uploads\/2026\/04\/image-1.png\" alt=\"\" class=\"wp-image-2810\" srcset=\"https:\/\/kilometrowka.net\/wp-content\/uploads\/2026\/04\/image-1.png 689w, https:\/\/kilometrowka.net\/wp-content\/uploads\/2026\/04\/image-1-300x53.png 300w, https:\/\/kilometrowka.net\/wp-content\/uploads\/2026\/04\/image-1-18x3.png 18w, https:\/\/kilometrowka.net\/wp-content\/uploads\/2026\/04\/image-1-600x106.png 600w\" sizes=\"auto, (max-width: 689px) 100vw, 689px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">1. general information<\/h3>\n\n\n\n<p>This return policy applies to the online store operated by:<\/p>\n\n\n\n<p><strong>ITBees limited liability company<\/strong><br>112B Grota Roweckiego Street<br>52-232 Wroclaw<br>KRS: 0000931130<br>NIP: 8992910323<br>REGON: 520377185<\/p>\n\n\n\n<p>Contact: kontakt@kilometrowka.net Tel. 787 593 868<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">2. right of withdrawal (return without reason)<\/h3>\n\n\n\n<p>A consumer has the right to withdraw from a remote contract within a period of time&nbsp;<strong>14 calendar days<\/strong>&nbsp;from the date of receipt of the goods, without stating a reason and without incurring costs (other than the cost of return).<\/p>\n\n\n\n<p><strong>How to file a return:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Send an email to\u00a0<strong>kontakt@kilometrowka.net<\/strong>\u00a0With information about the desire to withdraw from the contract.<\/li>\n\n\n\n<li>Send the goods to the address: ITBees sp\u00f3\u0142ka z o.o. 112B Grota Roweckiego Street, 52-232 Wroc\u0142aw.<\/li>\n\n\n\n<li>Refunds will be made within\u00a0<strong>14 days<\/strong>\u00a0from the date of our receipt of the returned goods or confirmation of shipment (whichever comes first).<\/li>\n<\/ol>\n\n\n\n<p><strong>Conditions:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The goods must not bear traces of use beyond normal inspection of the product.<\/li>\n\n\n\n<li>We refund the amount due for the goods by the same payment method used by the customer (unless he agrees to another form).<\/li>\n\n\n\n<li>The cost of delivery to the customer is not refunded. The cost of return is borne by the customer. The store does not accept COD shipments.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">3. complaints (defective goods)<\/h3>\n\n\n\n<p>In the case of a defective product, the customer has the right to claim under the warranty provisions.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">The complaint may include:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>repair of goods,<\/li>\n\n\n\n<li>replacement with a new one,<\/li>\n\n\n\n<li>price reduction,<\/li>\n\n\n\n<li>Withdrawal from the contract (in the event of a material defect).<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Complaint Procedure:<\/h4>\n\n\n\n<ol class=\"wp-block-list\">\n<li>The claim should be sent to the following e-mail address: kontakt@kilometrowka.net<\/li>\n\n\n\n<li>The application should describe the problem and, if possible, include photos.<\/li>\n\n\n\n<li>The store will consider the complaint within <strong>up to 14 days<\/strong>.<\/li>\n<\/ol>\n\n\n\n<h4 class=\"wp-block-heading\">Costs:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If the complaint is accepted - <strong>shipping cost is covered by the seller<\/strong>.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">4 Exclusions to the right of return<\/h3>\n\n\n\n<p>The right of withdrawal does not apply in the cases specified in Article 38 of the Law on Consumer Rights, in particular when:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The product was made to individual order,<\/li>\n\n\n\n<li>The product has been unpacked and cannot be returned for hygienic reasons,<\/li>\n\n\n\n<li>The product spoiled quickly.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">5. exchanges<\/h3>\n\n\n\n<p>The store allows you to exchange goods.<br>To make an exchange, please contact the store by email.<\/p>\n\n\n\n<p>Shipping costs associated with the exchange shall be borne by the customer, unless the exchange is due to a defect in the product.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">7. address for returns<\/h3>\n\n\n\n<p><strong>ITBees limited liability company<\/strong><br>112B Grota Roweckiego Street<br>52-232 Wroclaw<\/p>","protected":false},"excerpt":{"rendered":"<p>Returns and Complaints Policy 1. General Information These return policies apply to the online store operated by: ITBees sp\u00f3\u0142ka z ograniczon\u0105 odpowiedzialno\u015bci\u0105ul. Grota Roweckiego 112B52-232 Wroc\u0142awKRS: 0000931130NIP: 8992910323REGON: 520377185 Contact: kontakt@kilometrowka.net Tel. 787 593 868 2. Right of withdrawal (return without reason) The consumer has the right to withdraw from a contract concluded remotely within 14 days....&nbsp;<a href=\"https:\/\/kilometrowka.net\/en\/zwroty\/\" rel=\"bookmark\">Read More \"<span class=\"screen-reader-text\">returns<\/span><\/a><\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","footnotes":""},"class_list":["post-2801","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>zwroty - Ewidencji przebiegu pojazdu - program do rozliczania kilometr&oacute;wki<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kilometrowka.net\/en\/returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"zwroty - Ewidencji przebiegu pojazdu - program do rozliczania kilometr&oacute;wki\" \/>\n<meta property=\"og:description\" content=\"Zasady zwrot\u00f3w i reklamacji 1. Informacje og\u00f3lne Niniejsze zasady zwrot\u00f3w obowi\u0105zuj\u0105 w sklepie internetowym prowadzonym przez: ITBees sp\u00f3\u0142ka z ograniczon\u0105 odpowiedzialno\u015bci\u0105ul. Grota Roweckiego 112B52-232 Wroc\u0142awKRS: 0000931130NIP: 8992910323REGON: 520377185 Kontakt: kontakt@kilometrowka.net Tel. 787 593 868 2. Prawo odst\u0105pienia od umowy (zwrot bez podania przyczyny) Konsument ma prawo odst\u0105pi\u0107 od umowy zawartej na odleg\u0142o\u015b\u0107 w terminie&nbsp;14 dni&hellip;&nbsp;Read More &raquo;zwroty\" \/>\n<meta property=\"og:url\" content=\"https:\/\/kilometrowka.net\/en\/returns\/\" \/>\n<meta property=\"og:site_name\" content=\"Ewidencji przebiegu pojazdu - program do rozliczania kilometr&oacute;wki\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/profile.php?id=100088809532867\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-03T18:30:09+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/kilometrowka.net\/wp-content\/uploads\/2026\/04\/image-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"689\" \/>\n\t<meta property=\"og:image:height\" content=\"122\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/kilometrowka.net\\\/zwroty\\\/\",\"url\":\"https:\\\/\\\/kilometrowka.net\\\/zwroty\\\/\",\"name\":\"zwroty - Ewidencji przebiegu pojazdu - program do rozliczania kilometr&oacute;wki\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/kilometrowka.net\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/kilometrowka.net\\\/zwroty\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/kilometrowka.net\\\/zwroty\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/kilometrowka.net\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/image-1.png\",\"datePublished\":\"2026-04-01T21:44:56+00:00\",\"dateModified\":\"2026-04-03T18:30:09+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/kilometrowka.net\\\/zwroty\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/kilometrowka.net\\\/zwroty\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/kilometrowka.net\\\/zwroty\\\/#primaryimage\",\"url\":\"https:\\\/\\\/kilometrowka.net\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/image-1.png\",\"contentUrl\":\"https:\\\/\\\/kilometrowka.net\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/image-1.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/kilometrowka.net\\\/zwroty\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Strona g\u0142\u00f3wna\",\"item\":\"https:\\\/\\\/kilometrowka.net\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"zwroty\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/kilometrowka.net\\\/#website\",\"url\":\"https:\\\/\\\/kilometrowka.net\\\/\",\"name\":\"Ewidencji przebiegu pojazdu - program do rozliczania kilometr\u00f3wki\",\"description\":\"Program do generowania i rozliczania kilometr&oacute;wki\",\"publisher\":{\"@id\":\"https:\\\/\\\/kilometrowka.net\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/kilometrowka.net\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/kilometrowka.net\\\/#organization\",\"name\":\"Ewidencji przebiegu pojazdu - program do rozliczania kilometr\u00f3wki\",\"url\":\"https:\\\/\\\/kilometrowka.net\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/kilometrowka.net\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/kilometrowka.net\\\/wp-content\\\/uploads\\\/2022\\\/12\\\/KilometrowkaLogo.png\",\"contentUrl\":\"https:\\\/\\\/kilometrowka.net\\\/wp-content\\\/uploads\\\/2022\\\/12\\\/KilometrowkaLogo.png\",\"width\":500,\"height\":500,\"caption\":\"Ewidencji przebiegu pojazdu - program do rozliczania kilometr\u00f3wki\"},\"image\":{\"@id\":\"https:\\\/\\\/kilometrowka.net\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/profile.php?id=100088809532867\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"reimbursements - mileage records - mileage accounting software","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/kilometrowka.net\/en\/returns\/","og_locale":"en_US","og_type":"article","og_title":"zwroty - Ewidencji przebiegu pojazdu - program do rozliczania kilometr&oacute;wki","og_description":"Zasady zwrot\u00f3w i reklamacji 1. 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Informacje og\u00f3lne Niniejsze zasady zwrot\u00f3w obowi\u0105zuj\u0105 w sklepie internetowym prowadzonym przez: ITBees sp\u00f3\u0142ka z ograniczon\u0105 odpowiedzialno\u015bci\u0105ul. Grota Roweckiego 112B52-232 Wroc\u0142awKRS: 0000931130NIP: 8992910323REGON: 520377185 Kontakt: kontakt@kilometrowka.net Tel. 787 593 868 2. Prawo odst\u0105pienia od umowy (zwrot bez podania przyczyny) Konsument ma prawo odst\u0105pi\u0107 od umowy zawartej na odleg\u0142o\u015b\u0107 w terminie&nbsp;14 dni&hellip;&nbsp;<a href=\"https:\/\/kilometrowka.net\/en\/zwroty\/\" rel=\"bookmark\">Read More &raquo;<span class=\"screen-reader-text\">zwroty<\/span><\/a>","_links":{"self":[{"href":"https:\/\/kilometrowka.net\/en\/wp-json\/wp\/v2\/pages\/2801","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kilometrowka.net\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kilometrowka.net\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kilometrowka.net\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kilometrowka.net\/en\/wp-json\/wp\/v2\/comments?post=2801"}],"version-history":[{"count":4,"href":"https:\/\/kilometrowka.net\/en\/wp-json\/wp\/v2\/pages\/2801\/revisions"}],"predecessor-version":[{"id":2815,"href":"https:\/\/kilometrowka.net\/en\/wp-json\/wp\/v2\/pages\/2801\/revisions\/2815"}],"wp:attachment":[{"href":"https:\/\/kilometrowka.net\/en\/wp-json\/wp\/v2\/media?parent=2801"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}